FAQ


General:

Where can I buy Andover Fabrics?

To find a store that carries our fabrics near you, visit our store locator

Can I purchase fabric directly from Andover Fabrics?

Andover Fabrics is a manufacturer and we sell only to high-quality fabric shops, online shops, and manufacturers.

I’d like to work/design for Andover Fabrics. How can I become a part of the team?

We’re always looking for inspired, creative people to join our team here at Andover, whether that means designing or other taking on other roles. We receive a lot of inquiries, so please do allow some time for us to get back to you. If you’re looking to submit your designs or resume, please send them to info@andoverfabrics.com. We cannot return physical artwork, so please do not send original artwork or anything you’d want back. Physical artwork can be sent to Andover Fabrics Inc, 1384 Broadway Suite 1500, New York, NY 10018.

Are Andover Fabrics intended for sleepwear?

Our fabrics are not flame-proof and are not intended for sleepwear. If you want to use our fabrics as sleepwear, you must add a flame retardant finish before use.

Can I design and sell any products made with your fabrics?

We encourage you to design and sell products made with our fabrics, with the exception of the following collections: Downton Abbey, Little House on The Prairie, Outlander, The World of Eric Carle (Including The Very Hungry Caterpillar), and An American in Paris. These fabrics collections are for personal use only, and cannot be manufactured into product for commercial resale.

Shop Owners:

How do I become a wholesale customer of Andover Fabrics?

To become a wholesale customer, completely fill out our New Account Form (which you can find here ) and email it along with your opening order (minimum 16 bolts of fabric) to orders@andoverfabrics.com. You may also fax these materials to 212-967-7025. Please note the following:

  • We cannot set up your account unless we have both your initial order AND the new account form filled out completely. 
  • All new accounts are credit card terms only
  • You will be eligible to place additional orders for fewer than 16 bolts of fabric following your first order

How do I gain access to the Wholesale Information Portal and 24/7 Online Shopping Cart section of the Andover Fabrics website?

You must be a current Andover Fabrics wholesale customer to access this part of the site. If you are a current customer, you can click here to request your password.

Do you offer free patterns to make?

Yes, so many patterns! You can go to our Quilt Page for the complete list, or go to the “Quilts and Downloads” tab on each fabric collection’s page to see our free patterns and get lots of inspiration.

When will my order ship to me?

If your fabric is currently in-stock and available, our fabric will ship to you within 72 business hours, assuming we have proper payment information on file for your account. For orders placed on fabrics for future deliveries, we generally aim to first ship new collections of fabric at the beginning of each calendar month. While we avoid it whenever possible, delays may occur due to circumstances beyond our control. If these delays occur, we will inform you via your on-file email address as soon as possible.

Do you offer free shipping?

Yes. We are happy to offer free shipping via UPS Ground on all orders placed for 16 pieces or more for one delivery date. Orders that do not qualify for free shipping will also be shipped via UPS Ground, unless otherwise instructed.

Where do your fabrics ship from?

All orders for bolts of fabric ship from our warehouse in New Jersey.

What is your policy on returns?

We always do our best to ship your order to you correctly. If we have made a mistake in fulfilling your order, please notify customer service within 5 days of the order’s arrival. We will act quickly to remedy any mistakes. No claims or returns are allowed without authorization from Andover Fabrics Inc. If you need to make a return, you must receive a Return for Credit Order Confirmation (RFC#) from Customer Service and promptly return the product(s). We cannot accept returns if the fabric has been removed from its plastic wrapping, or if fabric has been cut from the bolt. Any unauthorized return is not guaranteed to be credited. All returns are subject to a 20% restocking fee. All returns must be made within 2 weeks of goods having been received.

How do I become listed on your store locator?

All brick and mortar stores are all eligible to be included in our store locator with a minimum annual spend of $5,000/Year. To be listed as an online store, your website must have at least 200 Andover Fabrics and/or Makower UK SKUs in-stock, and available for purchase directly from your website. If you have met these criteria, but still do not see yourself listed, please contact us at info@andoverfabrics.com.

Can I download images from your website to display in my store or website?

Definitely! To download a zip file of JPEG images of every SKU within a fabric collection, go to its page and click the “Quilts and Downloads” tab. Then click the download button below the heading “Download images of the collection.”



Downton® and Downton Abbey®. © 2013 Carnival Film & Television Limited. A Carnival Films/Masterpiece Co-Production. Carnival logo © 2005 Carnival Film & Television Limited. Masterpiece is a trademark of the WGBH Educational Foundation. All Rights Reserved. LITTLE HOUSE ON THE PRAIRIE® and associated character names and trademarks are owned and licensed by Friendly Family Productions, LLC. All rights reserved. © 2015 Friendly Family Productions, LLC. We encourage you to design and sell products made with our fabrics, with the exception of the following collections: Downton Abbey, Little House on The Prairie, Outlander, The World of Eric Carle (Including The Very Hungry Caterpillar), and An American in Paris. These fabrics collections are for personal use only, and sale of goods made from these products is strictly prohibited. The Very Hungry Caterpillar © Eric Carle under License to Andover Fabrics Inc.; for Personal Use Only, sale of goods made from these product is strictly prohibited. Copyright © 2015 Andover Fabrics Inc. Questions regarding the website? Contact James Oppenheim: 212/710-1000 (x210).